Privacy Policy

Name: Luxoriax Auto Group
Address: Naguru - Naluwu Complex, Kampala, Uganda, Kampala, UG
Telephone: +256 755 449 899

How Luxoriax Auto Group collects, uses, and protects your personal information.

1. Information We Collect

Personal identification details such as your full name, phone number, email address, and physical address when you submit a booking, contact form, or partner application.
Trip details including pickup and drop-off locations, dates, times, passenger count, and special requirements.
Vehicle preferences and service type selections made during the booking process.
Images and documents submitted through our partner application form, including vehicle photos, registration documents, insurance certificates, and identification.
Technical data such as browser type, IP address, device information, and pages visited when you use our website.
Communication records from phone calls, emails, WhatsApp messages, and form submissions related to your bookings or inquiries.

To process and confirm booking inquiries, coordinate chauffeur dispatch, and manage trip logistics.
To communicate with you about your bookings, provide quotes, send confirmations, and respond to inquiries.
To evaluate partner and affiliate vehicle submissions for fleet partnership consideration.
To improve our services, website performance, and customer experience based on usage patterns.
To send important service updates, policy changes, or safety-related notifications.
To comply with legal obligations under Ugandan law, including record-keeping and regulatory requirements.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Your trip details are shared only with the assigned chauffeur to the extent necessary for service delivery.
We may share information with payment processors to facilitate transactions for confirmed bookings.
We may disclose information when required by Ugandan law, court order, or government authority.
Partner application details are reviewed internally by the Luxoriax fleet management team and are not shared externally.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
Booking and contact form submissions are transmitted securely and stored on protected servers.
Access to personal data is restricted to authorised Luxoriax staff who require it for service delivery.
While we take reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

Booking records are retained for a minimum of 12 months after the service date for operational and legal purposes.
Contact form submissions are retained for up to 6 months unless an ongoing business relationship exists.
Partner application data is retained for the duration of the partnership evaluation and any resulting agreement.
You may request deletion of your personal data at any time by contacting us, subject to legal retention requirements.

Our website may use cookies and similar technologies to improve functionality, analyse traffic, and personalise your browsing experience.
We may use third-party analytics services to understand how visitors interact with our website. These services collect anonymised usage data.
You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.

Our website may contain links to third-party services such as WhatsApp, Google Maps, and social media platforms.
We are not responsible for the privacy practices of external websites or services. We encourage you to review their privacy policies independently.

You have the right to request access to the personal data we hold about you.
You have the right to request correction of inaccurate or incomplete personal data.
You have the right to request deletion of your personal data, subject to legal obligations.
You have the right to withdraw consent for marketing communications at any time.
To exercise any of these rights, contact us using the details provided below.

Our services are not directed at individuals under the age of 18.
We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements.
The updated policy will be posted on this page with the revised date. Continued use of our services after changes constitutes acceptance of the updated policy.

This privacy policy was last updated in June 2026. For questions or data requests, contact our team.