Booking Conditions

Please review the following terms that apply to all bookings with Luxoriax Auto Group.

1. Booking & Confirmation

All bookings are treated as inquiries until confirmed by our concierge team via phone, email, or WhatsApp.
We recommend booking at least 24 hours in advance for standard services. Weddings, corporate events, and peak-period bookings should be made as early as possible to guarantee vehicle selection.
A booking is confirmed once you receive a reference number and written confirmation from Luxoriax Auto Group.
Last-minute bookings are accommodated subject to fleet availability.

All quoted rates are in Ugandan Shillings (UGX) unless otherwise stated.
Pricing is based on service type, vehicle class, distance, duration, and any additional requirements.
No hidden fees or surge pricing. The confirmed quote is final unless the scope of service changes.
Payment is required before or at the time of service unless a corporate billing arrangement has been agreed in writing.
We accept mobile money, bank transfer, and cash. Corporate accounts may arrange monthly invoicing after approval.

Cancellations made 48 hours or more before the scheduled pickup are fully refundable.
Cancellations made within 48 hours of pickup may incur a service fee of up to 50% of the booking value.
No-shows without prior notice are non-refundable.
Emergency cancellations are handled on a case-by-case basis at the discretion of Luxoriax Auto Group.
Refunds, where applicable, are processed within 5 business days via the original payment method.

Changes to date, time, route, or vehicle may be requested at no extra cost if made at least 24 hours in advance.
Changes within 24 hours are subject to fleet availability and may incur an adjustment fee.
If Luxoriax Auto Group is unable to fulfil a confirmed booking due to unforeseen circumstances, we will offer a comparable replacement vehicle or a full refund.

Passengers must be at the agreed pickup location at the confirmed time. A grace period of 15 minutes applies; after this, waiting charges may be added.
Smoking, consumption of alcohol that causes damage, and any illegal activity inside our vehicles is strictly prohibited.
Passengers are responsible for any damage to the vehicle interior caused during the trip.
Child seats must be requested at the time of booking. Luxoriax Auto Group is not responsible for providing child restraints unless arranged in advance.

All chauffeurs are professionally trained, background-checked, and licensed by the Government of Uganda.
Chauffeurs are bound by strict confidentiality regarding all passenger interactions and destinations.
Vehicles are maintained to the highest standard, fully insured, and inspected before every assignment.
Luxoriax Auto Group reserves the right to substitute a vehicle of equal or higher class if the originally booked vehicle becomes unavailable.

Airport transfer pricing includes real-time flight tracking. Your chauffeur will adjust for early or delayed arrivals at no extra charge.
A complimentary meet-and-greet with a name board is included for all airport pickups.
For departures, we recommend pickup times that allow at least 2 hours before your scheduled flight.

Wedding and event bookings require a non-refundable deposit of 30% at the time of confirmation.
Vehicle decoration and convoy coordination must be discussed and agreed upon at least 7 days before the event.
Overtime beyond the agreed hours will be billed at the applicable hourly rate.

Corporate billing arrangements are available for hotels, embassies, NGOs, and approved organisations.
Account terms, including payment cycles and credit limits, are agreed in writing before activation.
Corporate rates are confidential and may not be shared with third parties.

All Luxoriax vehicles carry comprehensive third-party and passenger insurance as required by Ugandan law.
Luxoriax Auto Group is not liable for delays caused by traffic, road conditions, weather, or events beyond our reasonable control.
Personal belongings left in vehicles are held for 7 days. We will make reasonable efforts to return items but are not responsible for lost property.

These conditions were last updated on June 2026. For questions or clarifications, reach out to our concierge team.